In this configuration, the cloud.bb server and the Blackboard Learn server are not able to communicate with each other to validate your session, so the cloud.bb server reports that you are not logged in.īecause of this, it is also possible to fix this issue by changing the Protected Mode setting for one of the zones (using the Security tab as described above) so that it matches the other, without necessarily changing the zone for either server, or adding either one to the Trusted Sites zone. Technically, the Security Zone issue arises if your Blackboard Learn server and the Blackboard cloud.bb server are in two different Internet Explorer Security Zones AND one of those zones is running in Protected Mode and the other zone is not running in Protected Mode. Select OK to close the Internet Options dialog box.Add your Blackboard server address to the Trusted Zone if it is not already added.Add *.cloud.bb to the Trusted Zone if it is not already added.Select Trusted Sites (the green check mark icon).Select the Security tab in the Internet Options dialog box.The following steps are identical for all versions. In Internet Explorer versions 9 and 10, you access this menu by selecting the gear icon below the search bar. From the Tools menu, select Internet Options.The following sections provide directions for several versions.Ĭonfiguring Internet Explorer security zones for Blackboard Learn and Cloud These problems are easy to correct, but must be done in the individual browser. To learn more about supported browsers, see the Browser Support Policy topic in this section. If you use other supported browsers for Blackboard Learn, you do not have these issues. Compatibility View and Security Zones configuration are unique features of Internet Explorer.
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